Refund/exchanges can be made within SEVEN (7) DAYS. THE QUEEN$ WAY hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, uncombed, not Brushed, no fingers ran through the hair, worn, or altered in any way for an exchange! In other words, the same form/condition you received the hair in, needs to be the same EXACT way upon returning. If the hair is altered we will return the hair back to you.


Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.

International Shipping is 7-10 Business days depending on your location.

All Packages Delivery is with the USPS. Business days are Monday-Friday